Return & Exchange Policy

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Return & Exchange Request Form

Please complete this form before return/exchange your purchase.

Self Checklist

Please complete the self checklist below:

Personal Information & Order Details

IMPORTANT

You will be given a case number including the return instructions via email after the return/exchange request is submitted. Please check in your junk/spam folder if you didn't receive anything in your inbox. 

Article is NOT eligible for refund.

Sorry, the article on your return request is either purchased at a sale or discounted price that is not eligible for refund. We can only offer store credit for items purchased at a sale / discounted price. Thank you.

Return & Exchange Policy

You can exchange your purchase if:

  • the size isn't right, or
  • the product is faulty, or
  • it wasn't what you expected, or
  • you changed your mind.

How to proceed with exchange?

OPTION 1: [FASTEST]: In cases that you need to exchange your purchase URGENTLY, you can make a new purchase online for an exchange item, then send back your original purchase for REFUND. Please state "replacement order" in the comment section when checkout online.This is NO fees for the refund in this case.

OPTION 2: If you only want to exchange the size or colour for the same item, then please use the form above to submit your request online and then post the article back for exchange. We will ship the required size/color back to you accordingly. Normally it takes 2 to 3 business days to ship the exchange item back to you after we receive your return.

OPTION 3: If you want to exchange your purchase for a different item or haven't decided what to exchange to, then you can simply post the item back for store credit and then you can use the credit to order exchange items online. Store credit will be assigned to your account, if you made purchase without create an account (eg. checkout as guest) previously, please register an account before returning the product. This exchange option may take between 5 to 7 working days to complete.

You can return your purchase for refund if:

  • The item was purchased within 30 days from and including today.
  • The item is in brand new condition with tag/packaging.
  • The item does NOT have makeup stains, does NOT have the smell of perfume, lotion, deodorant, smoke, sweat, etc..
  • The item does NOT have human or animal hair, etc..
  • The item you purchased is NOT underwear, such as butt lifter, shorts, panty, bodysuit, stocking, pantyhose, etc..
  • The item you purchased is NOT on sale or at a discounted price.

Handling & restocking / cancellation fees: ($10 or 10% per item restocking fee(whichever is higher) will be deducted from the refund value.)

If the order was paid (or partially paid) with store credit or gift voucher, the store credit or gift voucher cannot be converted or refunded as cash or money to the card. The store credit and gift voucher will be reinstated to your account with our website. You can transfer your store credit to a friend or family.

Please note that for AfterPay & zipPay refunds and cancellations, there will be an extra 7% fee of the total order value due to the associated merchant fees which will be deducted from the refund.

Please send back your purchase in original condition within 30 days and you will be responsible for return postage.
Articles with smell of perfume, detergent, smoke, etc., are NOT acceptable. Articles with dirts, markup stains, animal hairs, etc are NOT acceptable
And, for hygienic reasons, articles such as undergarments, socks，stockings and tights are NOT returnable.
Shipping fees are NOT refundable.

For order cancellations, if your order hasn't left our warehouse, we will be able to cancel your order and refund you according to our policy.

Gift Card Refund Policy:

  • Gift cards cannot be cancelled or converted to cash or refund.
  • Gift cards can be transferred to friends and family.
  • Gift cards expire in 36 months, expired gift cards cannot be reinstated.
For all exchange/return requests, you MUST retain a valid tracking number of your return parcel for future references. We cannot process your request without a valid approve of the return. Customers are responsible for all return postage.
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