Return & Exchange Request Form
Please complete this form before return/exchange your purchase.
Return & Exchange Policy
You can exchange your purchase if:
- the size isn't right, or
- the product is faulty, or
- it wasn't what you expected, or
- you changed your mind.
How to proceed with exchange?
OPTION 1: [FASTEST]: In cases that you need to exchange your purchase URGENTLY, you can make a new purchase online for an exchange item, then send back your original purchase for REFUND. Please state "replacement order" in the comment section when checkout online.This is NO fees for the refund in this case.
OPTION 2: If you only want to exchange the size or colour for the same item, then you can leave a message on the invoice to let the warehouse know the size or color for your exchange. Then, post the invoice back with the product for exchange. We will ship the required size/color back to you accordingly. There is NOTHING you need to do on a computer. Normally it takes 2 to 3 business days to ship the exchange item back to you after we receive your return.
OPTION 3: If you want to exchange your purchase for a different item or haven't decided what to exchange to, then you can simply post the item back for store credit and then you can use the credit to order exchange items online. Store credit will be assigned to your account, if you made purchase without create an account (eg. checkout as guest) previously, please register an account before returning the product. This exchange option may take between 5 to 7 working days to complete.
You can return your purchase for refund if:
- The item was purchased within 30 days from and including today.
- The item is in brand new condition with tag/packaging.
- The item does NOT have makeup stains, does NOT have the smell of perfume, lotion, deodorant, smoke, sweat, etc..
- The item does NOT have human or animal hair, etc..
- The item you purchased is NOT underwear, such as butt lifter, shorts, panty, bodysuit, stocking, pantyhose, etc..
- The item you purchased is NOT on sale or at a discounted price.
Handling & restocking / cancellation fees: ($10 or 10% per item restocking fee(whichever is higher) will be deducted from the refund value.)
If the order was paid (or partially paid) with store credit or gift voucher, the store credit or gift voucher cannot be converted or refunded as cash or money to the card. The store credit and gift voucher will be reinstated to your account with our website. You can transfer your store credit to a friend or family.
Please note that for AfterPay & zipPay refunds and cancellations, there will be an extra 7% fee of the total order value due to the associated merchant fees which will be deducted from the refund.
Please send back your purchase in original condition within 30 days and you will be responsible for return postage.
Articles with smell of perfume, detergent, smoke, etc., are NOT acceptable. Articles with dirts, markup stains, animal hairs, etc are NOT acceptable
And, for hygienic reasons, articles such as undergarments, socks，stockings and tights are NOT returnable.
Shipping fees are NOT refundable.
For order cancellations, if your order hasn't left our warehouse, we will be able to cancel your order and refund you according to our policy.